We live interstate and can't be there to organise the clear out, is this a problem?

No it isn't, we can arrange for keys to open the property, do the quote, and when approved, arrange all Services that are required.

Do I need to be there whilst you work?

We generally work with a minimum amount of people on-site to minimise obstruction. If you choose to be there, it is totally up to you.

Do you need to view the property to quote?

Yes, where possible, as I will get a better understanding of what Services are required, and give a more accurate quote. If in a suburb in another city, I will give an approximate estimate only. Quotes are not given over the phone.

How long will it take to quote?

Depending on the size of the job, it can take from 10mins to 1/2hr.

Do I need to pack everything up?

No, all rubbish and packing can be done for you. If you choose to do some packing yourself, that's ok too.

How long will the job take?

This depends on how big the job is. Some properties need the full makeover.

We have a minimum of 4hrs per person, per day, which can include travel.

Some very big jobs can take a week or more.

How do I pay for the Services?

Direct bank deposit please. An upfront deposit is required prior to commencement of work, with balance payable within 2 days of completion of work. Larger jobs require progressive payments.

What happens with the items I want to keep?

Let me know whilst quoting if there are large items that you would like to leave or have delivered, and either take the items you want with you, prior to commencement of work, or we will leave those

items in an area of the property, or arrange delivery for you. Small items and valuables can be packed into boxes for you.

If there are important documents that are to be kept or discarded, what processes do you have for this?

We box up any documents that are found on-site and leave them for you, or deliver or post them to you. 

If the documents are sorted into keep and dispose lots, then we arrange a security drop at the Tip, this means that they are disposed of and buried in a secure part of the Tip where customers are not allowed.

If there are valuables, photos, documents etc that are found, whilst working, what happens with them?

I will personally call you to let you know what has been found, then you can let me know if you would like to keep them, donate them, or dispose of them. Delivery can be arranged.

Do you arrange interstate removals?

Yes, packing and removalists can all be arranged. Small parcels can be posted.

How much are Tip Fees?

Tip Fees vary town to town, they are currently approx. $400 per tonne, or part thereof for general waste.

Green waste,  bricks & concrete are a cheaper rate if not mixed in with general waste.

Scrap metal and electronic waste are free if not mixed in with general waste.

Are there any items that you can't dispose of?

Asbestos, and in some areas paints and chemicals, including liquid garden fertilizers. 

We have to leave these on-site ready for next chemical collection day in that area. If asbestos must be taken away, asbestos contractors can be arranged.

What insurances and certificates do you have?

We are covered for Public Liability Insurance, and have Police Checks Certificates.

Do I decide what can be donated to charity?

Charities don't take just anything, they have to sell the goods to help those in need, therefore, we sort and box up the small donations, and the charity decides on what furniture is donatable.

We personally donate to Lifeline charity, though we donate to the charity of your choice. 

Do you use skip bins to dispose of the rubbish?

We personally use contractors with Tipper trucks to take rubbish away as we can sometimes do more than one trip per day, depending on where the nearest landfill is, and having the extra labourer gets the job done faster.